Surveys with Force.com Sites and Visual Flow
Be sure to read the setup guide available here.
Business Hours Plugin
Business Hours Plugin With Sample Flow
Glorified Education would like to have three tiered support. They need the initial expected response set based off of the account support SLA that has been set. When a new comment is added to a case or when the tier is changed, the SLA must be reset.
Send HTML Email Plugin
Please also read over the inputs and meanings here: